Privacy Policy
Last Updated: June 2026
Who We Are
Ivy Cross Aesthetics is a service provided by Ivy Cross Dental Surgery.
Data Controller:
Ivy Cross Dental Surgery
1 Grosvenor Road
Shaftesbury
Dorset SP7 8DP
United Kingdom
Telephone: 01747 898303
Email: reception@ivycrossdental.com
What Information We Collect
We may collect and process the following information:
Information you provide directly
Name
Date of birth
Address
Telephone number
Email address
Medical information relevant to treatment
Appointment details
Consultation records
Consent forms
Photographs (where applicable and with consent)
Information collected automatically
When you visit our website, Squarespace may collect:
IP address
Browser type
Device information
Website usage information
Cookies and analytics data
How We Use Your Information
We use your information to:
Respond to enquiries
Arrange consultations and appointments
Provide aesthetic treatments
Maintain clinical records
Process payments
Comply with legal and regulatory requirements
Improve our website and services
Appointment Booking
Appointments may be booked through our online booking system provided by Aesthetic Nurse Software (ANS).
When you make a booking, your personal information is securely processed through ANS for:
Appointment scheduling
Medical questionnaires
Consent forms
Treatment records
Patient communications
Please refer to ANS’s privacy policy for further information regarding their processing of personal data.
Payments
Deposits and payments are processed securely through Stripe.
We do not store or have access to your full payment card details.
When making a payment, your information is processed according to Stripe’s privacy policy.
Legal Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
Contract
To provide consultations, appointments and treatments.
Legal Obligation
To comply with healthcare, taxation and regulatory requirements.
Legitimate Interests
To manage and improve our services.
Consent
Where we request permission for:
Marketing communications
Clinical photography
Use of images for educational or promotional purposes
You may withdraw consent at any time.
Medical Records
As a healthcare provider, we maintain confidential treatment records.
Medical information is only accessed by authorised personnel and is retained in accordance with professional and legal requirements.
Sharing Information
We may share information with:
Aesthetic Nurse Software (ANS)
Stripe
Professional advisers
Regulatory authorities where required by law
Insurers and indemnity providers where necessary
We do not sell your personal data.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Data Retention
We retain personal and clinical records only for as long as necessary to fulfil legal, regulatory and professional obligations.
Healthcare records may be retained for extended periods where required by law.
Cookies
Our website uses cookies provided by Squarespace and other integrated services.
Cookies help us:
Operate the website
Improve performance
Understand visitor behaviour
Enhance user experience
You can manage cookie preferences through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request erasure where applicable
Restrict processing
Object to processing
Request data portability
Withdraw consent
To exercise these rights, please contact us using the details above.
Complaints
If you are unhappy with how your data has been handled, please contact us first.
You also have the right to lodge a complaint with: Information Commissioner's Office (ICO)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.